posted on May 21, 2019 by Willingham & Cote
What is your role at the firm?
Billing Specialist/IT Administrator
How long have you been at the firm ?
What is your typical day at the firm?
I don’t tend to have a typical day. My days are all different, which keeps my job interesting and fulfilling. There are certain activities that I complete every work day, like cash receipts and client updates. There are days that I am billing the majority of the day and there are days that I am problem solving computer issues. I do weekly and monthly status reports for the partners and run various reports. Some days I am processing pictures for evidence and printing them for exhibits. I also make all the CD/DVD copies to be sent to our experts. I make sure the servers are running properly, act as a helpdesk, and set up computers when necessary.
What is your favorite part of your role and what aspect is the most challenging ?
My favorite part is the billing. I have an accounting mind. I especially like the challenge of the electronic billing systems for some of our clients and enjoy figuring out how to use them. I also love when I learn something new and am able to fix a computer issue that is perplexing. The most challenging would be the different personalities of not only the employees, but clients. Knowing how to deal with everyone in a professional way that pleases them is a challenge. Everyone likes what they like, after 18 years, I think I have got it down, but still a challenge at times. My psychology major comes in handy with this aspect of the role.
What is one element of your role/the firm that people might not realize?
The people who work here are great. They realize I wear a lot of different hats and they respect that. We have a great team here and we all do our part. I guess if anything, people probably don’t realize how much of the tech I do rather than having our outside tech firm handle things. I troubleshoot extensively before making a call to our IT vendor, which often saves costs and time.
Anything else you would like to share?
I have one son. He just finished his freshman year at Lawrence Tech University. He is majoring in Robotic Engineering. I have wonderful parents and an awesome sister who all helped me navigate single motherhood. I am very blessed. My next goal is to go to school for Forensic Accounting. My mind loves a good numbers problem, especially when I have to dig for it.